Terms & Conditions
Welcome to Patel Rajwadi Chai! These Terms & Conditions govern your use of our e-commerce website (the
“Website”)
and the services offered through it. By accessing or using our Website, you agree to comply with these
Terms
&
Conditions. Please read them carefully before proceeding.
- Use of the Website: By using our Website, you confirm that you are of legal age and
have
the legal capacity to enter into a binding agreement. You are responsible for ensuring that your use
of
the
Website complies with all applicable laws and regulations.
- Intellectual Property: The content, design, graphics, logos, trademarks, and other
intellectual property displayed on the Website are owned or licensed by Patel Rajwadi Chai. You may
not
use,
reproduce, distribute, or modify any part of the Website’s content without our prior written consent.
- Product Information: While we strive to provide accurate and up-to-date product
information, we do not warrant or guarantee the accuracy, completeness, or reliability of any
product
descriptions or other content.
- Orders and Payments: By placing an order through our Website, you agree to provide
accurate
and complete information. You are responsible for all charges incurred for the products or services
ordered.
We reserve the right to cancel or refuse any order at our discretion.
- Shipping and Delivery: We make every effort to deliver your order within the
estimated
timeframe. However, we are not responsible for any delays or failures in delivery caused by
circumstances
beyond our control.
- Returns and Refunds: We accept returns for damaged or defective products within
[number
of
days] days of delivery. For more details, refer to our Returns and Refunds Policy.
- Prohibited Activities: When using our Website, you agree not to engage in any
prohibited
activities listed in this section.
- Disclaimer of Warranties: We do not make any warranties or representations
regarding
the
Website’s accuracy, availability, or functionality. The Website is provided on an “as is” and “as
available”
basis without any warranties of any kind.
- Limitation of Liability: In no event shall Patel Rajwadi Chai or its affiliates be
liable
for any damages arising out of or related to your use of the Website or any products or services
purchased
through it.
- Indemnification: You agree to indemnify and hold harmless Patel Rajwadi Chai and
its
officers, directors, employees, and agents from any claims, damages, liabilities, or expenses
arising
out of
your use of the Website or any violation of these Terms & Conditions.
- Modification of Terms: We reserve the right to modify or update these Terms &
Conditions at
any time. Your continued use of the Website after the changes will constitute your acceptance of the
revised
Terms & Conditions.
- Governing Law and Jurisdiction: These Terms & Conditions shall be governed by and
construed
in accordance with the laws of [Your Country/State]. Any disputes arising under or in connection
with
these
Terms & Conditions shall be subject to the exclusive jurisdiction of the courts.
- Contact Us: If you have any questions or concerns about these Terms & Conditions or
our
Website, please contact us using the provided contact information.
Refund and Cancellation Policy
Cancellation Policy
Once an order for tea packets is placed and payment is processed, we are unable to accept any
cancellations. We
immediately begin processing orders to ensure timely delivery, so please ensure that you review your
order
carefully before confirming the purchase.
Refund Policy
Due to the perishable nature of our tea packets and to maintain the highest quality and freshness, we
do not
offer refunds for tea packet purchases. However, if you encounter any issues with the product’s
quality or
condition upon delivery, please reach out to our customer support team within 48 hours of receiving
your order,
and we will be glad to assist you.
Quality Assurance
Our team takes great care in sourcing, packaging, and delivering our tea packets to ensure they meet
our
stringent quality standards. In the unlikely event that you receive a damaged or defective product,
please
contact our customer support team immediately, providing relevant details and supporting
photographs. We will
investigate the matter promptly and work towards providing a suitable resolution, which may include
a
replacement.
Shipping Errors
If there is an error in the items received in your order, such as receiving the wrong tea packet
variant, kindly
inform us within 48 hours of delivery. We will rectify the issue at no additional cost and ensure
that you
receive the correct items as soon as possible.
Contact Information
If you have any questions, concerns, or need further assistance, please don’t hesitate to contact our
customer
support team via Call. We are here to provide you with the best tea packet shopping experience and
are eager to
address any queries you may have.
Note: Patel Rajwadi Chai reserves the right to update or modify this Refund and Cancellation Policy
at any time.
We advise you to check this policy periodically for any changes.
Contact us at: [email protected]